Unauthorised network charges are covered from the point your mobile phone is lost or stolen, and for up to 24 hours after discovery of the loss or theft. Need to check the status of a claim? It covers your family’s phones against loss, theft, damage and breakdown. UK & European breakdown and recovery assistance, If you need to make a claim please also read the Important Information section of the, Proof of ownership confirming the phone’s IMEI number. We’ve made it easy to find the best number to call. This means it will be investigated before it’s approved, and your claim can be denied.