To make the most of employee engagement efforts, organizational leaders must be clear about their primary goal, experts say. The best thing you can do as a manager and leader is to continue to stay the course. Do your own research and cross-reference with credible sources. And if you’re unsure what your employees’ concerns are, find out by asking for real-time feedback. We’ll keep this page up-to-date with new webinars, blogs, free tools, and more as they are created. Ever been unsure of how to start your team bonding activities? Leadership must set the tone for the workforce, and this starts with genuine engagement, as well as open and honest conversations every step of the way. Your employees are looking for support to help them through this crisis. ​Find news & resources on specialized workplace topics. 20. Internal social media platforms. Change is happening daily and maintaining a positive and consistent employee experience during this uncertain time will help organizations drive continued employee performance and engagement. We recommend questions on current employee sentiment, and how employees feel about the changes that your company made during the coronavirus pandemic. To support your employees and partially alleviate some of the anxiety they may be experiencing, try these five ideas to connect your on-site employees and remote staff while boosting productivity and engagement. What would you like to see more of from me?” Employees can state what they want. COVID-19 Vaccine FAQs One of the things we pride ourselves on at GoCo is being really good at having fun. “To create a trusting relationship, show you’re actually taking steps based on the feedback.”. According to Gallup, business units who scored highly on employee engagement experience 21% greater profitability, 41% less absenteeism, and 59% less turnover. Position your organization as a safe place and a trusted resource for your employees rather than one of anxiety and uncertainty. } Be honest and open so there aren’t surprises. You don't have to do this alone. “This is truly a case where fewer, focused questions give you more than asking every question in the book. In order to increase involvement and engagement of your remote employees, you can make them your brand ambassadors. The COVID-19 pandemic has had positive outcomes on employee engagement, satisfaction, collaboration, and trust in companies, but productivity overall has declined. "As COVID-19 creates significant disruption, and undercuts employee engagement, managers need to redouble their recognition efforts. COMMUNITY ENGAGEMENT DURING COVID-19 13 practical tips Coronavirus Disease (Covid-19) is an infectious disease caused by a strain of coronavirus that was first identified in December 2019. Thank your employees. Employee Engagement Ideas During Covid. How to maintain employee engagement and productivity during COVID-19 Now that much of the country has adjusted onsite work and settled into a work-from-home routine, it’s important for leaders to actively foster engagement and productivity in the daily lives of employees. $(document).ready(function () { Assess and reframe. Employee Engagement During COVID-19: Using Culture to Manage Stress, Maintain Productivity A Positive Work Culture Maintains Employee Engagement amid Uncertainty. In this ever-evolving state of uncertainty, it’s a daunting task for anyone to keep up. Let SHRM Education guide your way. Join hundreds of workplace leaders virtually March 22-24, 2021. 8 Ways to Leverage Recognition During the COVID-19 Pandemic The reduction created a significant cost savings, too. To ensure employees are staying healthy and engaged, people leaders will need to lean into their teams and demonstrate a new level of empathy and understanding. “Don’t ask every question under the sun,” Voigt says. Plante Moran, a professional services firm with more than 3,000 employees in Grand Rapids, Mich., conducts several surveys and individual check-ins with new staff during their first year. Employee Engagement; Coronavirus: Covid-19; Share this. As such, it’s important to remember that maintaining employee engagement during the coronavirus is absolutely vital. Some of those elements are easy to measure, such as retention rate; others, such as employee motivation, are harder to gauge. Share. We designed a 10-question pulse survey – based on nearly 30 years of studying employee experience – to use in times of crisis such as COVID-19. Neither members nor non-members may reproduce such samples in any other way (e.g., to republish in a book or use for a commercial purpose) without SHRM’s permission. “Keep in mind, surveys are just one tool,” she says. Linked In. Communication with remote workers is a must during crisis management. Overall levels of engagement and average growth in engagement were not compromised for organizations implementing employee engagement measures and interventions during COVID-19. Published 10 February 2020 Tags. Increase employee enthusiasm? “It’s a time investment,” she concedes. Let employees know where critical updates will be shared and aim to use channels that are already familiar to them. "We've used a number of different tools over the years, some of which were 50 to 70 questions long, which got a little fatiguing," Voigt says. In some cases, you may need to consider alternate methods like texting. Set a daily time to share things like how you’re maintaining physical fitness at home, what you’re binge-watching, or enjoy a virtual lunch together. But it also ensures you have the data you need to be able to see if the issues the company is having are stemming from a particular department, level of tenure or minority group.”. While this might not look the way that it used to, with kids, spouses, or roommates at home with you it’s important to remain focused on a common goal. Top performers do the work of their job plus four others. The best way to do this is to provide clear, confident, and consistent communication and support. A supportive work culture is … How to improve employee engagement in a crisis Consider the Whole Employee Realize that what happens in one part of an employee’s life impacts all others. $("span.current-site").html("SHRM China "); Measuring employee sentiment and gathering feedback is more important than ever. 5 Ways to Engage Remote Workers During the COVID-19 Pandemic Yeah, I know. Includes 11 new bonus ideas! According to an OfficeVibe study, 20 percent of people abandon surveys if they take more than seven minutes to complete. to drive engagement, particularly increasing employee resources and promoting wellbeing. Stay interviews. Improve productivity? Tips for Employee Orientation During COVID-19 COVID-19 Vaccine FAQs Advertisement. COVID-19 … Many companies think surveys are the same or better, but surveys just give you data. The more personal the methods for gathering data are, the more likely the data will be to yield insightful comments. Engaged employees ask questions during meetings and show up to work on time every day. How One Company Is Taking Care Of Employees During COVID-19. “By gaining involvement at the manager level, we get more engagement,” she says. Unlike annual employee engagement surveys, which tend to have dozens of questions on various subjects, pulse surveys seek input on specific topics by asking five to 10 questions. Email. Giving and receiving recognition are both behaviors that generate trust among people, which drives feelings of belonging and positivity. Flexibility: During a major crisis like the COVID-19 pandemic, making one’s employees … View key toolkits, policies, research and more on HR topics that matter to you. In a more recent case, a stay interview revealed that one employee’s work schedule was no longer a fit for her, so a shift change was approved. Krol recommends setting up an employee engagement survey (if you don't have one in place already) to understand the general mood within your remote workforce. How to maintain employee engagement and productivity during COVID-19 Now that much of the country has adjusted onsite work and settled into a work-from-home routine, it’s important for leaders to actively foster engagement and productivity in the daily lives of employees. Then, consider the timing. 17 Ways to Boost Employee Morale During COVID-19 That Aren’t Happy Hours Fancy Dress Fridays. “These smaller sessions encourage an open dialogue,” Verdun says. COVID-19 and the employee experience: How leaders can seize the moment ... our survey results show that sustaining trust and acknowledging employee efforts are critical to employee engagement, well-being, and effectiveness. Be clear with employees about work expectations and performance. COVID-19 and the employee experience: How leaders can seize the moment ... our survey results show that sustaining trust and acknowledging employee efforts are critical to employee engagement, well-being, and effectiveness. Putting some of these ideas to work can help keep employee morale high, even during the most difficult times. Voigt cautions HR professionals not to get "sucked into focusing on the areas that have the most negative response. This is the fourth in a series of compilations of answers to #NextChat questions of the day about how people are working during the COVID-19 pandemic. •  What can I do to make working here better for you? —K.T. Using Tom Hanks and the film Cast Away as a metaphor for the mass migration over to working remotely is a bit twisted considering he and his wife, Rita Wilson, are among those who contracted the COVID-19 novel coronavirus. It may seem obvious, but creativity is an outlet, and in times like COVID-19, we need it. “Don’t be afraid to budget for and use a consultant to help you work through the results,” she adds. So be transparent with your employees about your plans and activities in this period. Employee Engagement during the Coronavirus. Peter Cappelli, professor of management at the University of Pennsylvania’s Wharton School and director of its Center for Human Resources, recommends fielding pulse surveys because they can be created quickly and the response rates tend to be higher than for longer surveys. Verdun advises HR professionals to take their time coming up with viable response plans. Be there to listen and make sure they have access to the information and resources they need. Read on: 10 Tips to Help Your Teams Stay Productive While Working From Home During the COVID-19 Outbreak. During the COVID-19 outbreak, all of us at Emplify want to offer our best resources to help leaders and employees navigate the engagement and well-being challenges that come with this crisis. With the COVID-19 crisis, there’s a sudden bright light on the importance of internal communications, and leaders of this function should take this opportunity to highlight the vital role that employee communications plays in supporting the long-term health of the business. Make remote employees your advocates. Go live in under a week with everything needed to weather the storm Those may or may not be areas that are actually impacting employee engagement, and companies waste a lot of time, effort and money addressing issues that really aren't important to their team members.". While leaders drive employee engagement through culture, remote employees need the right tools to put that engagement to use. Before conducting an employee engagement survey, determine “the questions that are most relevant in the current climate and aligned to strategic priorities,” says Genevieve Coleman, vice president of global talent management at Stryker, a medical technology company based in Kalamazoo, Mich., with 40,000 employees worldwide. There’s a lot of information, and misinformation, circulating in the news about the coronavirus pandemic. hbspt.cta._relativeUrls=true;hbspt.cta.load(99128, '31d40c65-e545-4f5c-b84e-1098b6ca46c6', {}); The last thing you want to do is feed into the panic. The survey asked about the company’s response to COVID-19, the altered processes and whether those processes made employees feel more comfortable about coming to work. Luckily, that’s what you have icebreaker games for!. Getting team members to open up in engagement team building activities can be as tough and awkward as navigating a minefield!. Managers are just as, if not more, confused and stressed as your individual contributors. With cultural heritage institutions across the world temporarily shut, organisations are exploring new ways to promote their content in accessible and engaging formats, as people look to … Effective … Members can get help with HR questions via phone, chat or email. "There may be no quicker way for staff to lose faith in leadership than when they've been asked for feedback but nothing changes," says Diana Verdun, HR director at professional services firm Plante Moran. It’s the same survey we used to gather feedback from our own Great Place to Work team. Not everyone likes to draw. Assure them that you’re committed to their safety and well-being. Managers are coached to ask employees, “What can I do to help? Your employees are looking for support to help them through this crisis. Absolutely, HR professionals say. Trust employees to get their work done, but recognize that it might not fall within the standard workday. Then, “leaders must be trained to ask key follow-up questions to get deeper answers and to demonstrate they care in order to build trust,” Finnegan says. Employee feedback about the challenge. To download a complimentary copy of Brandon Hall Group’s Managing Remotely During Disruption Playbook- Research and Guidance for COVID-19 and Beyond, click here. The conversation afforded us the ability to probe their specific interests and provide additional training to prepare them for the next steps. Now is an ideal time to send a quick engagement survey to all employees. Stay interviews provide United Facilities with a better sense of employees’ thoughts and feelings than generic employee surveys do because the supervisors also get a sense of tone, inflection, passion, body language, and other verbal and nonverbal cues during the in-person meetings, Bliss says. Commiserating with one another will make working remotely feel more natural and open up new opportunities for connection and engagement. Understand and empathize.. Avoid knee-jerk reactions. For our workers who have never worked from home, social isolation is deeply felt. For companies to maintain a motivated, productive workforce, HR professionals need to find the best methods to gather and interpret employee feedback, including from remote workers, and make changes accordingly, experts say. “Collecting survey data in ‘bad’ times is actually more or equally as important as [doing so] during ‘good’ times,” says Chris Roederer, senior vice president and chief HR officer at Tampa General Hospital, a teaching hospital that employs 8,500 in Tampa, Fla. The best managers know that modern workers want more than just a … Please confirm that you want to proceed with deleting bookmark. Those include: Annual surveys. “Some may worry, especially in times like this, about asking for feedback and coming off as out of touch or insensitive,” she continues, “but since our continuous feedback model is a part of our culture, it works well in good times and in challenging times.”, ‘Don’t ask every question under the sun. But don’t get caught up in the media frenzy. As employee engagement goes up, productivity goes up (as does retention and safety). Ideas for digital engagement in the time of COVID-19 This is a challenging time for our sector. But when we think about how much time we spend running ads and interviewing to replace an employee who leaves, it’s a no-brainer for us.”. Please note that all such forms and policies should be reviewed by your legal counsel for compliance with applicable law, and should be modified to suit your organization’s culture, industry, and practices. Employee engagement has been a steady metric since 2000, without sharp ups and downs until 2020, when it surprisingly got to a peak of 40% and now it's … Some say the primary reason is employees who were disengaged got laid off en masse, but others believe the increase is the result of improved communication between employees and their leaders. Keep recurring meetings and one-on-ones, and encourage employees to maintain their regular routine. The context of employee engagement has changed dramatically over the last couple of months, but the opportunity and importance remain. In a 2018 LeadershipIQ survey, 59 percent of HR executives admitted their organizations took no action or only easy actions based on employee engagement surveys. Dick Finnegan, author of —K.T. How will you communicate to those who don’t have easy access to these options? Employee recognition is vital, especially during a crisis. Provide an open communication channel to utilize for employee updates and feedback. “Team members were fearful for their health, their jobs, compensation and family members. }. Give yourself permission to take the artificial boundary of 9 a.m. to 5 p.m. away.” Ragy’s statement highlights the importance of flexibility during COVID-19, when people may be dealing with a new working environment and new challenges at home. As they navigate uncertainty in their own lives, acknowledge that they might be feeling anxious, unsettled, and concerned for both their personal and family’s health. var currentLocation = getCookie("SHRM_Core_CurrentUser_LocationID"); 1 INTRODUCTION 1.1 Employee engagement. children, pets, significant others, roommates). 2021 Programs Now Available! A Gartner survey found that 74% of leaders plan to shift more employees to permanent remote work positions in the months ahead, and that 55% of employees will work from home at least once a week after COVID-19 is over. It’s ok to ask for help. This is truly a case where fewer, focused questions give you more than asking every question in the book.’, Leader accessibility. In the first year of implementation, the company reduced turnover at three locations. Discover how COVID-19 is impacting your employees. Launch a pulse survey. The biggest mistake companies make is launching employee engagement surveys and then taking no action to address the results. Twitter. Human resource managers are persistently evolving innovative, creative, and effective ways to engage the employees in a healthier way during this difficult time. How to Engage Employees During COVID-19 1. Measuring employee engagement and gathering feedback is more important than ever during the COVID-19 crisis. This is … “For some employees, it’s only 10 or 15 minutes. Need help with a specific HR issue like coronavirus or FLSA? When this happens, the organization’s leaders will build trust, which is the foundation of any successful workplace. Gallup survey of 3,127 full- and part-time U.S. workers. Driving Employee Engagement During the Coronavirus Crisis "Never let a good crisis go to waste." We addressed all of those issues and concerns on a daily basis.”. The HR team expanded the use of individual stay interviews to all employees to learn the employees’ greatest needs and build individualized stay plans. For others, it’s much longer. Here are the 5 ways. Try to be positive in your communication but don’t over-promise. If you don’t use stay interviews, you won’t know what they think.”. Keep the fun alive. Apply for the SHRM-CP or SHRM-SCP exam today! —Rahm Emanuel . develop a plan and refine as you go. With employees often taking the role of caregiver, teacher and parent, all while working - … Post or share pictures of workspaces and new “co-workers” (i.e. For more resources from the U.S. Chamber of Commerce: All of our coronavirus content in one place. "By taking a measured approach, we can better evaluate feedback, gauging how an issue will affect people, and use continuous communication to let people know we're looking into these matters." Check out this list of learning games and technologies for students in preK through college – including … It’s okay if you don’t have all the answers—these... 2. HR professionals need to create environments and opportunities for employees to share their desires and difficulties in personalized ways, and then respond to the feedback in a way that makes the employees feel heard. “We have our team partner system, where leaders in each office are assigned a small group of staff to develop.”. Yet, many organizations are woefully unprepared to properly align and support employees during global threats like COVID-19.In fact, 44% of business leaders admitted that their current crisis communications plan did not specifically address an infectious disease outbreak. “At one point, we were using SurveyMonkey and conducting our survey in-house,” says Jenny Voigt, SHRM-CP, senior HR generalist at the credit union. As part of its response, the hospital added COVID-19 updates to its daily safety meetings and provided extra pay to those employees working with COVID-19 patients, he says. Stay interviews are one of the best tools for measuring employee engagement. Here are a few tips to help understand how to engage employees during COVID-19. ... How businesses respond will have a lasting impact on employee behavior including, engagement… Toilet paper and Netflix memes are very popular right now. REL West has compiled a list of resources to spark ideas about how to maintain school-family partnerships in the absence of opportunities to interact in person.. Resources for at-home learning. In order to increase involvement and engagement of your remote employees, you can make them your brand ambassadors. Human resource managers are persis-tently evolving innovative, creative, and effective ways to engage the employees in a healthier way during this difficult time. Coaching is the biggest deficit in traditional performance management. hbspt.cta._relativeUrls=true;hbspt.cta.load(99128, '8575efcc-ecf8-410c-b727-61ce91536784', {}); Uncover engagement obstacles and opportunities, Center for Disease Control and Prevention. Change is happening daily and maintaining a positive and consistent employee experience during this uncertain time will help organizations drive continued employee performance and engagement. Please purchase a SHRM membership before saving bookmarks. Effective recognition not … Most companies (61%) are helping external stakeholders affected by COVID … Employee engagement may have dropped in priority as we learn how to deal with the coronavirus pandemic, but it's one of the most important initiatives to keep at the forefront in order to be successful through this. The responses were uploaded to a SharePoint site, along with the managers’ summaries and recommended actions. After United Facilities’ HR team was asked to help slow the constant turnover among forklift drivers, Bliss decided stay interviews might be part of the solution. Regularly scheduled employee engagement surveys are mainstays for measuring employee sentiments, but most HR professionals gather employee feedback in a variety of ways. Contact us about it … At home, this might not be the case. Keeping employees engaged during Covid-19 requires two things: connection and recognition. Facebook. Measuring Employee Engagement During a Crisis. Job satisfaction, productivity and retention can all be affected by an employee’s level of engagement. if(currentUrl.indexOf("/about-shrm/pages/shrm-china.aspx") > -1) { We hope that continuing to offer this experience for Fellows during the time of COVID-19 will reinforce core tenets of ethical engagement work, including recognition, respect, and equitable partnership, and reinforce the need to be of service and to partner in mutually-beneficial ways … Kathryn Tyler is a freelance writer and former HR generalist and trainer in Wixom, Mich. You have successfully saved this page as a bookmark. Read on: 10 Tips to Help Your Teams Stay Productive While Working From Home During the COVID-19 Outbreak. “Look for actionable items and track those action items,” says United Facilities’ Rogers. Or maybe the company’s intranet? To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. ... Let’s look at some of the important points to keep in mind for a healthy workforce during this pandemic. At Tampa General Hospital, a registered nurse’s comment to the CEO, who regularly walks the campus to talk to employees, prompted a significant and beneficial change. The information is visible to HR and executives, Bliss says, but managers are tasked with making recommendations because “we believe it’s better for the data to be interpreted at the local level.”, Adds Rogers: “Employees really appreciated the managers taking the time to ask.”. The longer the survey is, the less likely employees will complete it, which means there will be little to no data to analyze. With these drivers in mind, here are 8 employee engagement ideas to try out with your remote workers today.. 8 employee engagement ideas for your team 1. var currentUrl = window.location.href.toLowerCase(); As they navigate... 3. }); if($('.container-footer').length > 1){ Their top reasons include a lack of separation between work and … In the midst of the Covid-19 pandemic, many employees are looking to HR for guidance, worried about their health and adjusting to new norms like home working. 20 Pick-Me-Up Gifts to Send During Covid-19. Employee engagement is a workplace attitude that is Close. Playing together will help increase communication, motivate your team, and build your virtual company culture that will be useful later on when there’s work to be done. At Stryker, Coleman says, “we collect employee feedback using a combination of quantitative surveys, listening sessions, formal and informal focus groups, one-on-one interviews, and ongoing dialogue with leaders.”. Furthermore, not only does recognition improve employee engagement, it also strengthens manager-to-peer relationships, peer-to-peer relationships, and understanding of an organization’s core values. Dick Finnegan, author of The Power of Stay Interviews for Engagement and Retention (SHRM, 2018) and CEO of consultancy C-Suite Analytics, recommends asking the following questions: •  What do you look forward to each day when commuting to work? In January 2020, three people were promoted to new positions based on their qualifications and expressed interest.”. Together we can help you keep your employees stay safe, connected, and engaged. There are new working arrangements, interrupted childcare, and lots of uncertainty. Outside of email communication, employees can use more interactive and engaging applications to connect like Slack. Pay attention to the latest updates from the Center for Disease Control and Prevention or the World Health Organization. Numerous practical matters are of prime consideration too.. Workplaces that were reliable foundations in workers' daily routines are now in flux. “We recognize these are special times, so we had a special survey for COVID-19,” says Tammie Rogers, the company’s senior HR generalist. Focus groups. WorkBuzz is offering all organisations free access to its coronavirus pulse survey to track employee wellbeing Fostering Employee Engagement During a Time of Crisis Share this: In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. Business Gifts Budget. "The desire for immediate action can cause organizations to react instead of having a measured approach to implementing changes," she says. As COVID-19 continues to … The best employee engagement surveys are precisely targeted. The COVID-19 pandemic resulted in widespread anxiety and a lot of dramatic workplace changes, including large swaths of employees who began working from home. Voigt recommends using an external company to administer the survey. Members may download one copy of our sample forms and templates for your personal use within your organization. So many organizations have made employee engagement ideas t surprises SHRM-CP or SHRM-SCP exam today of. Ask questions during meetings and show up to work team anyone to keep up concedes... Site, along with the managers ’ summaries and recommended actions motivation, productivity goes up, goes! Information, and more as they are created think. ” provide some stability bookmark. Place to work on time every day to make working here better for you understand how to remote... To continue to stay the course matter to you and a trusted resource for your personal use within your as! Create space for talking about what ’ s... 2 understand how to in! 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' daily routines are now in flux a catch-all term for employee Orientation during COVID-19 coronavirus absolutely! Addressed all of our sample forms and templates for your personal use your... Pandemic has only exacerbated it make is launching employee engagement is a chaotic time everyone... Platform provides a 24/7 option to test from home, social isolation is deeply felt for... Be afraid to budget for and use a consultant to help them this! Changes, company leaders asked managers to conduct interviews to measure workers ’ sentiments delegate!