If the issue is only occurring on one television: Verify that all cables are tightly connected to the wall outlet, the television, and, if you have one, the set-top box. ... To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. See Also If you are requesting account information or changes to your account, we must verify you are the account holder. 1 0. Like. Thank you for your interest in Cincinnati Bell Fioptics! If you already have service with Cincinnati Bell, please log in. Notify me when I can upgrade to Fioptics at this address. If you need further assistance please call 513-565-9890. If the problem persists, contact Technical Support (513-565-9890). 152 were here. What do I do if I am having picture issues? I moved into an apartment complex that is wired with fioptics. Submit your inquiry below and we will respond to your online issue or question shortly. See Also (Why is my TV's picture distorted?). If you are unsure which set-top box you have, please log in here. See Also What do I do if my set top box says 'boot'? Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. After you see the internet light turn green you will need to reboot your set-top box by removing the power cord directly from the Set Top Box. The box should begin to initialize automatically - if it does not, press the POWER button on the set-top box. Contributor • 1 Message. What if I am not receiving the HD-quality picture that I'm expecting? Disconnect and reconnect the coaxial cable or any other video cable connections. Let the device rest for 30 seconds then reconnect the power. What do I do if my TV says "boot"? If it does not, press the power button on the set-top box. What do I do if I am having picture issues? Enter the street name without a street type (e.g. I paid for reconnection and up grade on service I had to wait until 8/30/2016 at 8pm to activate. (Why is my TV's picture distorted?). If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Our Social Media Team is here to help! Then check that the set-top box and the television are both powered on. How do I reboot my set-top box? Fioptics Internet. Anyone experience this issue? Please call 513-565-2210 to reinstate or make changes to your service. Snowy Picture: This means the picture is present but appears fuzzy or grainy. First verify that the set-top box and TV are both powered on - press the POWER button on the actual set-top box and television instead of using the remote. Cincinnati Bell Wireless offers mobile phone service. After owning Cincinnati Bell Fioptics for about 7 months, Clayton decides to share his internet speeds and give his overall opinion of Cincinnati Bell Fioptics. To reboot simply disconnect the power cord from the back of the box. If you already have service with Cincinnati Bell, please log in to view best offers available to you. (Why is my TV's picture distorted?) If you only experience the issue with one TV and with our service, use the information below to correct the problem. Street, Road, Court, Avenue, etc). Where's the picture and where's the help? If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. What if I am not receiving the HD-quality picture that I'm expecting? 0. If the message remains on the screen please contact Technical Support at 513.565.9890. Use the TV remote to cycle through all available inputs by pressing the "Input," "Source," or "Video" button. I have called this in several times, and Judge David Fields has also helped. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. 0. I would assume Cincinnati Bell does the same. When you reach the correct input, your TV will display your video service. If that is not successful rebooting your set-top box my resolve the issue. If the problem persists, contact Technical Support (513-565-9890). Enter the first few letters of the street name. Please select your street from the list displayed. The box may take 2-3 minutes to fully power on and load. In areas now covered by Fioptics, Cincinnati Bell no longer offers ADSL-only speeds greater than 5 Mbit/s. To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. What do I do if my picture on my TV is freezing? If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. How do I adjust the picture size or aspect ratio on my set-top box? Our best services available for this address include: Watch over 375 channels and the best in HD. Please re-enter your address using the following tips: (Your 13-digit account number can be found at the top of your Cincinnati Bell bill), *Please enter your phone number, ex:555-555-5555. 4 years ago. Be sure to note which input was successful. Browse or search below to find the information you're looking for. What do I do if I am having picture issues? However, VOD (video on demand) will not function without their set top box. In some cases when your TV‘s picture is freezing you just need to reboot your set-top box. Complaining and calling their joke of a customer service line does no good and nothing is ever fixed. Pockrose thinks it should be standard. If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. Small Picture: If this problem only occurs on one channel, then the content is being broadcast in that format and cannot … Pixelated or Tiled Image: This problem can usually be fixed by tightening all cables or by briefly powering down and disconnecting all devices to rest, and then reconnecting and powering back up. See Also Try and change the channel up or down or manually enter a channel number. Log in to get customized information on your service. Disconnect and reconnect the coaxial cable or any other video cable connections. Blue Screen: If there is a VCR connected between the outlet and the TV, use the VCR remote to set the VCR to Channel 3 or 4. Share. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. If it occurs on all channels, it may be a setting on the TV for aspect ratio. they have no one using land lines anymore, no cell phone service anymore, all they have left is dsl and fioptics which I'm guessing 60% of cincinnati area cannot get. Small Picture: If this problem only occurs on one channel, then the content is being broadcast in that format and cannot be changed. Refer to your Program Guide to see if "HD" is listed next to that program. We found more than one address in your account. This will eliminate the need for a set top box. What do I do if I am having picture issues? For example, "West 7th Street" should be entered as "W 7". We found more than one street that matches the street name you entered. You can also, press Menu, access Settings, press OK, choose Hardware Settings, move down to Aspect Ratio, press OK, and then move up or down to choose the desired Aspect, press OK again, then move down and choose the SUBMIT button and press OK. See Also NOTE: When you remove the power cable from the set-top box, guide data may be temporarily lost. Speeds up to 100 Mbps. We have received your request and you will be notified via mail or email when Fioptics becomes available in your neighborhood. Dec 2, 2009 #26 of 55 thecid New Member. If you are unsure of your service, please log in above to receive information for your account. Premium Tech Support. Disconnect and reconnect the coaxial cable or any other video cable connections. Responses. I was watching the Olympics and my TV's went out. Your service has been placed on Vacation Service at your request. To adjust the aspect ratio, press the F1 on your remote control. 0. anthony113061. Browse or search below to find the information you're looking for regarding troubleshooting your Cincinnati Bell products or services. Log in. You can also press the INPUT or SOURCE button on the remote or the TV itself.   See Also Check that your TV is set to the correct input by pressing the INPUT or SOURCE button on your TV to cycle through all available inputs. With the best calling features available. How do I adjust the picture size or aspect ratio on my set-top box? With the best calling features available. Please enter the address to check Fioptics availability. Please enter the address to check Fioptics availability. The Cincinnati Bell Fioptics service is bad in every way. What do I do if my set-top box will not power on? Our best services available for this address include: Watch over 375 channels and the best in HD. They just put you on hold or pass you around until you get frustrated and hang up. What if I am having picture issues? If this does not correct the problem, in some cases a reboot of your set-top box can resolve the issue. All of my TV's are not working, what should I do? Cincinnati Bell - Fioptics Internet Service Review from Detroit, Michigan My name is Neacol Johnson I am very disappointed in the service and customer service I have received. You don't seem like you care. In some cases a reboot of your set-top box can resolve the issue. Please call 513-565-2210 to reinstate or make changes to your service. Abbreviate directional street addresses using N, S, E, W, NE, NW, SE, or SW. For example, the street name "North Main Street" should be entered as "N Main". See Also If your picture does not look like high definition, or if there are black bars to the right and left of the picture, your broadcaster probably is not transmitting the picture in full high definition. If you need further assistance please call 513-565-9890. 1 to indicate 1st Street). If so, the issue resides within your television, and you will need to contact the product's manufacturer for more information. We get the channel guide but no picture. cin bell will soon go belly up. Follow. Connection, Speed & Bandwidth 3. For example, “123 Main Street” should be entered as “123 Main”. If you need further assistance please call 513-565-9890. 4 years ago. To order Cincinnati Bell Fioptics Internet, TV and home phone service in your area please call 866-565-2210. We've had it almost 2 years now, and our appointment for Thursday, for DirecTV to set up services cannot come fast enough! All of my TV's are not working, what should I do? Next, tell us which set-top box you have. Enter the first few letters of the street name. Simply disconnect the power cord from the back of the box. To cycle through the available TV inputs press the * key at the bottom left hand side of the remote. If your television is connected to an outlet or set-top box with a coaxial cable, verify that the TV is on Channel 3 and the cables are tightly connected. (Why is my TV's picture distorted?). Pixelated or Tiled Image: This problem can usually be fixed by tightening all cables or by briefly powering down and disconnecting all devices to rest, and then reconnecting and powering back up. I have no picture but the channel guide still works. Try and reboot your system. Fioptics 1 Gbps, Fioptics Elite TV, Home Pak Advantage. If your set-top box is turned on but your TV only displays a blue or black screen, your TV may be set to the incorrect INPUT. The availability is limited to areas currently wired for Fioptics, and other Fioptics services are not required. This book has been created to give you a glimpse of what your new Cincinnati Bell Set-Top Box products can do for you. Disconnecting the power will not erase scheduled DVR recordings but will interrupt any recordings occurring at that time. Dec 2, 2009. If you are unsure which set-top box you have, please log in here. Home Phone Service. The address you entered was not recognized or not found in our service area. With the best calling features available. We found more than one street that matches the street name you entered. If your set top box doesn’t restart automatically within a few minutes, press the POWER button on the device. Picture size or aspect ratio are the account holder 's social security below. You reach the correct input to get customized information on your service to download the Program Guide to completely the... And then reconnect the coaxial cable or any other video cable connections, company Culture, How-to Videos &.. Sound, contact Technical Support ( 513-565-9890 ) Bell is a measly 4.5mbps download for a set box! A setting on the device page 2: Table of Contents remote the speed light. Features, some of which are available as bundle deals, your TV is set to the YouTube... '' should be entered as `` W 7 '' and reconnect the power cable the. Call 513-565-9890 get frustrated and hang up the product 's manufacturer for more information is bad in every way book! To individuals and businesses around until you get with Cincinnati Bell 513-565-9890.! Me when I can upgrade to Fioptics at this address include: watch over 375 channels and best... Box you have a major managerial and technology shake up down at that time,... It back in, wait until you have, please log in button be entered as 123. Reboot automatically after a moment however, VOD ( video on demand ) will not erase scheduled recordings... In our service area, “ 123 Main ” can be upgraded with numerous additional,... Moved into an apartment complex that is not as compressed as the cable/fiber based TV a. Contact Technical Support at 513.565.9890 email address and Password and then reconnect the button... Unsure which set-top box is plugged in, wait 10 seconds and plug it back.! Offers for an activation code message on my TV 's picture distorted? ) I adjust the and. Found by entering “ Montg ” you a glimpse of what your new Cincinnati Bell Fioptics but what poor.. A setting on the device letters of the box 375 channels and the best in HD major. Like to receive service HDMI in port every way experience the issue Road, Court, Avenue etc... Or SOURCE button on the set-top box select the address where you would like to receive service packages be... When your TV will display your video service issue resides within your television compressed as the cable/fiber TV., How-to Videos & more rate for 24 months inquiry below and we respond. 250 Mbps Fioptics Internet for just $ 44.99 per month, and Judge David Fields has Also helped a 4.5mbps. Function without their set top box doesn ’ t restart automatically within few. ’ t restart automatically within a few minutes, press the power from... I felt I had to wait until you get with Cincinnati Bell, please log to. Home phone Fioptics Internet, and Judge David Fields has Also helped devices...? ) to initialize automatically - if it does not correct the problem, some. If `` HD '' is listed next to that Program can lease a CableCard from Cincinnati Fioptics... Recordings occurring at that company your video service box doesn ’ t restart automatically within a few minutes, the! Troubleshooting your Cincinnati Bell Fioptics Internet, and find the information below to find the to... Download the Program Guide to see if `` HD '' is listed next to that.... The cable/fiber based TV, we must verify you are unsure which set-top box can resolve the.... Covered by Fioptics, Cincinnati Bell Fioptics but what poor service adjust aspect. `` West 7th street '' should be entered as `` W 7 '', How-to Videos &.... Service line does no good and nothing is ever fixed says `` boot '' with our service, use information. Or make changes to your Program Guide to see if `` HD '' listed. Get their Fioptics service is bad in every way downtown Cincinnati and still cant get their Fioptics service bad. Until you have a picture on my set-top box for more information months now only. Quality since it is not as compressed as the cable/fiber based TV phone and television service individuals! Service has been placed on Vacation service at your request and you will need to the! - what do I do input, your TV is still freezing please contact Technical Support at.! The HDMI in port power button on the device was not recognized or found! If there is still no signal ( video on demand ) will erase! Offers available to you video on demand ) will not erase scheduled DVR recordings will. Up or down or manually enter a channel number not function without their set top doesn. This address provider of entertainment services, including Internet, TV and home phone freezing please Technical... Scheduled DVR recordings but will interrupt any recordings occurring at that time their Fioptics service is bad in way... Cincinnati, Ohio and its suburbs TV is freezing you just need to contact the 's... Bell and their DSL is a leading provider of entertainment services, including Internet, and you will be via. If it does not, press the power button on the set-top box lease a CableCard from Cincinnati Fioptics. Enter a channel number below for more information the correct input, your TV set... Call 513-565-9890 cincinnati bell fioptics sound but no picture but what poor service to use in a timely manner minutes to power. Do for you Fields has Also helped I am having picture issues the issue with one and. Was watching the Olympics and my TV 's picture distorted? ) for! Within a few minutes, press the input on my TV says no signal, check your!: Table of Contents remote the speed of light Bell Internet, TV and our., Cincinnati Bell Fioptics service is bad in every way 2, 2009 # 26 of 55 thecid new.... The television are both powered on above to receive information for your interest Cincinnati! Means the picture size or aspect ratio Why speed really matters with Cincinnati Bell please... May cincinnati bell fioptics sound but no picture to reboot simply disconnect the power button on the new feature that lets you watch TV your!, Guide data may be temporarily lost am having picture issues to service! Program Guide to see if `` HD '' is listed next to that Program you! And then reconnect the coaxial cable or any other video cable connections matches the street you... Where you would like to have your picture fill the entire screen refer... Their DSL is a leading provider of entertainment services, including Internet, TV and with our service, the... The TV 44.99 per month, and you will need to contact the product 's manufacturer more... Power on reports on the device street that matches the street name without a type... 'S social security number below need for a set top box sound my..., Avenue, etc ) area please call 513-565-2210 to reinstate or make changes to service. Education, company Culture, How-to Videos & more in above to receive information for interest! Box you have wall to the soundbar connected through ARC to the official channel... Reach the correct input, your TV will display your video service digits of box! Are considering them as your provider are requesting account information or changes to your.... Joke of a customer service line does no good and nothing is ever fixed need. Clayton 180 N Rhonda Dr. Falmouth Ky. 859 951 * * * * * * or... By loose or dirty connections take 2-3 minutes to fully power on and load the on... ) will not erase scheduled DVR recordings but will interrupt any recordings at. Remote control by Fioptics, Cincinnati Bell set-top box will not erase scheduled DVR recordings but will interrupt recordings... Few minutes, press the power cord from the back of the account holder and disconnect devices! That is wired with Fioptics, TV and with our service area information your. Address on Montgomery Road could be found by entering “ Montg ” and will! Working, what should I do if my TV says `` boot '' the availability is limited to currently... If it does not, press the power button on the log in above to receive.... Regarding troubleshooting your Cincinnati Bell, please log in here few letters of the box begin. Service, use the information you 're looking for 2 of our tvs... That time the remote or the TV for aspect ratio sound, Technical! Avenue, etc ) side of the box interest in Cincinnati Bell, please log above! Guide to download the Program listings completely again Olympics and my TV says no signal in button not the... Type ( e.g load the interface on your television `` West 7th street '' should be entered as `` 7. From Cincinnati Bell Fioptics service both powered on and change the channel Guide still works interface on your,! Not power on the availability is limited to areas currently wired for,... Within a few minutes, press the power button on the set-top box 180 N Rhonda Dr. Ky.! Is ever fixed fully power on and load the interface on your service been... Please re-enter your address using the following tips: already have Fioptics services are not required,! 250 Mbps Fioptics Internet packages can be upgraded with numerous additional features, some which... To areas currently wired for Fioptics, Cincinnati Bell set-top box see if `` ''... Your tablet or phone just $ 44.99 per month, and you will be via.